Charleston ENT & Allergy Strengthens IT Strategy with eGroup
About This Project
Charleston ENT & Allergy
Client
1997
Established in
Charleston, SC
Location
Partner Technologies Used
Microsoft Teams, Azure Active Directory, SharePoint, Azure Sentinel, SD-WAN, Nutanix, Lenovo, WiFi modernization
Project Highlight
Charleston ENT modernized IT strategy with eGroup to enhance security, reduce costs, and prepare for expansion with Microsoft technologies.
Overview
Since 1997, Charleston ENT & Allergy has expanded from a single practice to 17 locations with over 370 staff members—providing world-class ENT, allergy, and surgical care across South Carolina. As the organization scaled, so did the complexity of its IT environment, prompting the need for a strategic IT assessment.
To future-proof their systems, strengthen data protection, and improve operational agility, Charleston ENT partnered with eGroup Enabling Technologies to conduct a Technology Strategy Review.
Challenge
“We wanted to not only modernize but align our IT with our expanding healthcare operations.”
Charleston ENT’s IT team faced mounting organizational challenges, including:
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Unclear ownership of IT staff planning and leadership responsibilities
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A lack of process to evaluate IT needs vs. spend vs. business value
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Latency in file sharing, outdated systems, and fragmented technology investments
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Growing demand for improved security, mobility, and scalability
“From the first initial discussion to project completion, eGroup Enabling Technologies was upfront and clear with what they will provide Charleston ENT, as outlined in their optimization report. eGroup Enabling Technologies worked closely with our IT team, and we were able to identify immediate solutions without disrupting workflow. Based off eGroup Enabling Technologies’ findings, recommendations, and suggestions on how to improve Charleston ENT, I passionately believe that the partnership between Charleston ENT and eGroup Enabling Technologies will continue to flourish and strengthen in the years ahead.”
Brandon Callahan (IT Support Specialist, Charleston ENT)
Solution
eGroup Enabling Technologies conducted a Technology Strategy Review designed to evaluate Charleston ENT’s infrastructure, processes, and investments. The goal was to:
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Identify redundant or underutilized technology
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Recommend strategic reinvestments
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Improve scalability and readiness for expansion
Key areas of evaluation included:
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Data center, co-location, and cloud strategy
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SD-WAN and WiFi modernization
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Rightsizing infrastructure and licensing
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Security maturity and incident preparedness
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Cost optimization through demand-based OpEx models
Four-Pronged Tech Classification Approach:
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Build/Modernize – Invest in scalable, low-risk technologies
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Migrate – Move off outdated or high-risk platforms
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Retire – Eliminate tech with missing functionality
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Retain – Keep cost-effective or high-value tools in use
"eGroup Enabling Technologies really listened to our needs as a business and created a roadmap that was tailored to fit those needs. They worked closely with us every step of the way to ensure that we were utilizing our existing IT solutions to their maximum potential and only suggested new solutions when necessary. They were more than willing to address any questions or concerns and took our input into account when adjusting the IT roadmap. eGroup Enabling Technologies will be a valued partner to us for years to come."
Results & Recommendations
eGroup provided a comprehensive, actionable roadmap that addressed key areas including:
Organizational IT Improvements
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Formal onboarding/offboarding procedures
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Solution needs vs. cost evaluation process
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IT asset management enhancements (with Azure Sentinel)
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Centralized contracts repository using SharePoint
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Microsoft Teams for audio conferencing and telephony
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Expanded use of Azure AD and Single Sign-On (SSO)
Security & Cloud Modernization
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Strengthened endpoint security
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Cloud-first strategies to improve scalability and availability
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Reduced CapEx through subscription-based models
“eGroup took the time to truly understand our business needs and translate them into a roadmap we could act on.”
Identified gaps, inefficiencies, and opportunities across infrastructure, security, and leadership
Delivered actionable recommendations to modernize IT operations, support scalability, and reduce costs
Built long-term trust through white-glove service, collaborative discovery, and implementation planning
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