Genesis Elevates IT with Managed Services
About This Project
Genesis Healthcare
Client
1974
Established in
Columbia, SC
Location
Partner Technologies Used
Microsoft Azure, Microsoft 365, Azure Active Directory, eGroup Managed Services, Monitoring & Automation Tools, Core Application Server Management
Project Highlight
Replaced their underperforming MSP with eGroup’s Managed Services, accelerating Azure migration, improving SLA performance, and enhancing IT governance.
Overview
Genesis Health Care, a nonprofit Federally Qualified Health Center (FQHC), partnered with eGroup to elevate its IT operations, governance, and service standards. Facing unmet expectations from a previous provider, Genesis turned to eGroup for comprehensive Managed IT Services, including 24/7 infrastructure monitoring, strategic project support, and Azure cloud migration.
The result?
A seamless transition, stabilized environment, and ongoing excellence in SLA performance—all backed by certified experts delivering scalable, secure, and standardized IT solutions.
Challenges
Genesis Health Care faced persistent issues with its previous Managed Service Provider.
Service Level Agreements (SLAs) were consistently missed, and the provider lacked the technical leadership needed to support strategic goals. Response times and remediation metrics failed to meet expectations, while reporting and account management offered little visibility into system performance. These gaps in service created unnecessary risks and hindered Genesis’s ability to operate efficiently.
- Missed Service Level Agreements (SLAs) and inconsistent performance
- Lack of technical leadership and delayed incident remediation
- Inadequate reporting and poor account management
- Limited visibility and control over IT assets
Results
eGroup provided a seamless transition from the incumbent provider, immediately delivering:
24/7 IT infrastructure monitoring and management
Migration support to Microsoft Azure for modernization
Strategic guidance from certified onshore experts
Project-based services to accelerate time to value
Governance team to enforce process, visibility, and reporting
“We are beyond impressed so far with the technical acumen, communication and positive experience working with the eGroup Team.”
A Strategic Approach to Managed Services
As a multi-year award-winning Managed Service Provider, eGroup acts as an extension of the Genesis IT department. Our team delivers around-the-clock monitoring, management, and infrastructure support—freeing internal staff to focus on business priorities and patient outcomes.
By proactively maintaining the IT environment, we eliminate many technology issues before they impact operations. When problems do occur, our experienced engineers and automation platforms allow for fast and efficient resolution.
Unlike traditional outsourcing models, our commonage solution ensures that clients like Genesis retain full ownership and control over their IT assets. This transparent model gives clients complete visibility into every process while eliminating vendor lock-in—ensuring our performance stands on merit, not dependence. Our predictable subscription model also helps clients avoid the volatility of time-and-materials consulting, allowing for better planning and resource allocation.
An Extension of the Genesis Team
eGroup provides Genesis with onshore, certified industry experts for both escalation support and strategic projects. Our goal is to remediate legacy system pain points while deploying modern, efficient solutions to reduce IT complexity and improve agility.
Through this partnership, Genesis is positioned to:
Access experienced professionals to support and stabilize critical systems
Leverage leadership skilled in designing and executing complex rollouts
Engage onshore, certified experts for high-impact project delivery
Accelerate time-to-value for IT and business objectives by tapping into the right resources at the right time
Modernize their infrastructure with Azure expertise and a shared vision to simplify and scale
The Goal
eGroup provides Genesis with onshore, certified industry experts for both escalation support and strategic projects. Our goal is to remediate legacy system pain points while deploying modern, efficient solutions to reduce IT complexity and improve agility.
Through this partnership, Genesis is positioned to:
Access experienced professionals to support and stabilize critical systems
Leverage leadership skilled in designing and executing complex rollouts
Engage onshore, certified experts for high-impact project delivery
Accelerate time-to-value for IT and business objectives by tapping into the right resources at the right time
Modernize their infrastructure with Azure expertise and a shared vision to simplify and scale
Consistently exceeds incident response and change management SLAs
Smooth migration from incumbent provider and stabilized infrastructure
Initiated a strategic move to Microsoft Azure to simplify and future-proof operations
Outcomes
Our engagement with Genesis has resulted in comprehensive benefits across technology, operations, and strategy. Our team has delivered:
Deep domain expertise across core infrastructure and solution integration
Accurate requirement analysis and specification of hardware, software, and management tools
Risk identification and mitigation strategies to ensure compliance
Smooth migrations from legacy products to next-generation solutions
Thorough assessments of architectural systems and applications
Detailed architectural designs, including diagrams, system rules, reports, and configurations
Advanced testing strategies to validate expected performance
Strategic implementation plans for seamless deployment and ongoing management
Clear training and communication frameworks to support user adoption
Customized installation, configuration, tuning, and support services
With our certified, experienced professionals, Genesis benefits from repeatable, real-world IT leadership that maximizes every dollar and every minute invested in technology—empowering their mission to provide accessible, high-quality healthcare.
eGroup Can Help You Too!
Looking for a partner that goes beyond support to drive modernization, governance, and business alignment?
Explore our Managed IT Services to discover how eGroup can help your organization stabilize operations, increase visibility, and deliver measurable IT outcomes.
