Transforming Sales with a Custom Copilot at Mathis Home
About This Project
Mathis Home
Client
1960
Established in
Oklahoma City, OK
Location
Introduction
eGroup Enabling Technologies is dedicated to helping clients harness the power of AI to address their unique challenges. The team collaborated with Rich Mitton, IT Director at Mathis Home, to develop a custom copilot solution that has transformed their sales process.
Challenges
Mathis Home, a furniture retailer with locations in Oklahoma, California, Arkansas, and Texas, wanted to embrace AI but had concerns about security and data access. They needed a solution that would allow their sales team to quickly access information without compromising sensitive data.
Solution
eGroup Enabling Technologies collaborated with Mathis Home to develop a custom sales manager chatbot. This copilot enables the sales team to quickly and securely ask questions and receive answers. By restricting the AI to specific documents and integrating generative AI on their website, the solution addressed security concerns while providing a powerful tool for sales associates.
It’s given us the opportunity to really believe bigger, probably even more than we did when we started the process. I’m glad we started; it’s important just to take a step forward so that you can learn from that.
Rich Mitton (IT Director, Mathis Home)
Outcomes
The custom copilot launch was successful and has received positive feedback from Mathis Home’s sales team. It has enhanced the speed and efficiency of their sales process while offering valuable insights into AI’s capabilities and limitations. Rich Mitton, IT Director at Mathis Home, remarked, “It’s given us the opportunity to really believe bigger, probably even more than we did when we started the process. I’m glad we started; it’s important just to take a step forward so that you can learn from that.”
Conclusion
The project with Mathis Home showcases the transformative power of AI when implemented thoughtfully and securely. Organizations interested in exploring how AI can benefit their operations can connect with eGroup Enabling Technologies for guidance in navigating their AI journey.
