Technical Support Request
At eGroup, we prioritize efficient and effective technical support. Follow these simple steps to ensure your request is handled promptly.
Step 1
Classify Your Support Request
Identify the severity of your issue to ensure it receives the appropriate priority and response time. Use the table shown here to guide your classification.
Low (Level 3)
Medium (Level 2)
High (Level 1)
Definition
General Q&A, proactive support, or issues with no business impact.
Issues impacting small groups of users with a viable workaround available.
Critical issues affecting multiple departments with significant business impact.
Response Time
Response Method
Phone
Step 2
Engage Our Support Team
To ensure a prompt response, please use one of the following methods:
Email Support
Send your request to
techops@eGroup-us.com
Our technical operations team will route your issue to the first available engineer.
Phone Support
Call 877-347-6871
Select Option 2 for the 24×7 eGroup Technical Support Line to connect directly with an engineer.
Why Choose eGroup?
Experience unmatched expertise, round-the-clock support, and tailored solutions designed to empower your business success.
Reliable Support Around the Clock
Count on 24/7 technical assistance to keep your operations running smoothly, no matter the hour.
Expert Engineering Team
Rely on certified engineers for precise, reliable solutions to your technical challenges.
Tailored Solutions
Get customized IT solutions aligned with your organization’s unique goals and needs.
