New AI-powered security portal gives organizations faster incident understanding, complete investigation visibility, and continuous security insight without building a SOC from scratch.
eGroup Relaunches ThreatDefender MXDR service with SARA, Delivering AI-Assisted Investigation and Human-Led Response for Microsoft Security Environments
CHARLESTON, S.C.  August 2026 –  eGroup Enabling Technologies announces the relaunch of ThreatDefender MXDR, its Microsoft-focused Managed Extended Detection and Response (MXDR) service, enhanced with SARA (Security Analysis & Response Agent), an AI-powered security agent designed to help organizations understand and respond to security incidents faster.Â
ThreatDefender combines 24×7 security monitoring, investigation, and response from Microsoft-trained security analysts with AI-assisted investigation capabilities that transform complex security events into clear, actionable intelligence.
When an incident occurs, SARA immediately begins analyzing the underlying alerts, correlating affected users, devices, identities, and workloads, gathering supporting evidence, and producing a structured investigation summary. What traditionally requires security teams to spend significant time assembling can now be presented in a concise format that highlights what happened, the potential impact, key findings, and recommended resolution steps.
See SARA Turn Security Alerts Into Answers
See how SARA correlates Microsoft security alerts, gathers supporting evidence, and produces a clear incident investigation summary.
Detect Faster. Investigate Smarter. Respond Confidently.
“Organizations are overwhelmed by the volume of security alerts they receive every day. ThreatDefender has always delivered around-the-clock Microsoft security expertise, but now with SARA, we’re helping customers move from alert fatigue to incident clarity. Security teams can quickly understand what happened, why it matters, and what actions should be taken, while still benefiting from the experience and judgment of eGroup’s security analysts.”
— Fred Barzycki (Director of Managed Services, eGroup)
Quickly Turning Alerts Into Answers
Many organizations have invested heavily in Microsoft security solutions such as Microsoft Defender, Microsoft Sentinel, Microsoft Entra ID, and Defender for Office 365. Yet many still struggle to maintain the internal staffing, expertise, and around-the-clock coverage needed to interpret alerts and respond effectively.
ThreatDefender addresses this challenge through a co-managed service model that combines advanced Microsoft security technologies, AI-assisted investigation, and human-led decision-making.
At the center of the experience is the ThreatDefender portal, where customers gain access to:
- AI-generated incident summaries powered by SARA
- Full investigation timelines with complete accountability
- LIVE email security and mail hygiene visibility
- Real-time identity risk monitoring
- Historical security posture reporting
- Threat intelligence linked directly to customer environments
- 24×7 monitoring and response from eGroup security analysts
Customers can also interact with SARA using natural language questions to explore specific aspects of an investigation and gain additional context surrounding security events.
Explore the ThreatDefender MXDR Experience
Take a closer look at how ThreatDefender MXDR combines 24×7 monitoring, transparent investigations, security reporting, and analyst-led response across Microsoft security environments.
Transparent Security Operations
A key differentiator of the ThreatDefender service is its focus on transparency.
Every step of the investigation lifecycle is documented within a detailed timeline, including when an incident occurred, when it was enriched by SARA, when an analyst began working the event, what actions the automated response executed, and how the investigation evolved.Â
This level of visibility allows clients to understand not only the outcome of an investigation, but also the work performed behind the scenes to protect their environment.
“Security services should never feel like a black box, clients deserve visibility into the actions being taken to secure their organization. ThreatDefender was designed with transparency at its core.”
— Derek MacDonald (MSSP Practice Manager, eGroup)
Expanding Visibility Across the Microsoft Security Ecosystem
Beyond incident response, ThreatDefender provides a comprehensive view into critical areas of cybersecurity risk.
The platform includes LIVE mail hygiene reporting that shows how Defender for Office 365 is protecting inbound email traffic, highlighting phishing attempts, malware detections, threat trends, message disposition, and emerging phishing campaigns targeting users.
Identity-focused dashboards surface high-priority Microsoft Entra ID signals including risky users, impossible travel activity, anonymous IP activity, leaked credentials, MFA coverage, and authentication trends.
To support long-term security maturity, customers also receive analyst-reviewed reporting including:
- Weekly identity risk summaries
- Monthly device vulnerability reporting
- Quarterly Microsoft Secure Score reviews
Each report is accompanied by recommendations from security analysts to help customers continuously strengthen their security posture.
AI In The Workflow. Humans In The Decisions.
While SARA accelerates investigation and analysis, eGroup emphasizes that human expertise remains central to the service.
ThreatDefender combines AI-assisted workflows with a dedicated team of Microsoft-trained security analysts who monitor customer environments around the clock, investigate threats, validate findings, and guide remediation efforts.
The result is a security experience that delivers speed, certainty, and accountability.
“AI has tremendous potential to improve security operations, but organizations still need experienced professionals to interpret risk, validate outcomes, and guide response. Our approach is simple: AI in the workflow. Humans in the decisions.”
— Joshua Shoemaker (VP of Technical Services, eGroup)
Taking Action
The enhanced ThreatDefender MXDR platform with SARA is available immediately for organizations seeking a Microsoft-focused managed security service that combines continuous monitoring, AI-assisted investigation, analyst-led response, and ongoing security improvement.
About eGroup Enabling Technologies
eGroup Enabling Technologies, a leading provider of IT solutions and an award-winning MSP, specializes in empowering organizations to leverage technology for business success. With a team of experts and a customer-centric approach, their team offers a wide range of services, including cloud, hybrid data center, security, data and AI, collaboration, and managed services.  
 
Partner with eGroup to streamline your IT operations, reduce costs, and focus on what you do best, growing your business.
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