Common Customer FAQs about Microsoft 365 Copilot
Greetings curious AI reader! We hope you find your answer here, but if not, feel free to reach out to us at info@eGroup-us.com and we’ll be happy to share what we know. Is Microsoft 365 Copilot available? Yes, it was generally available in late 2023 for commercial customers and education customers. State/Local/Federal government customers will hear […]
Merging Microsoft Clouds During M&A
These days, when two entities merge, they’ll both likely have some kind of Microsoft 365 footprint. Mergers and Acquisitions (M&A) can pose several challenges, such as data migration, identity management, licensing, governance, compliance, and change management. These challenges can be with people, processes, and technology, requiring a holistic approach to effectively address them. This article […]
Can Microsoft 365 Copilot Command the Coin?
After many conversations with organizations about Microsoft 365 Copilot, we’re starting to see two patterns developing: Organizations who have bought or are already budgeted for the licensing Organizations who are seeking answers about ROI, security, or user experience before budgeting for licensing This insight comes from conversations before Microsoft lifted the minimum requirements of 300 […]
Microsoft Disrupts UCaaS Market
Microsoft’s $3-per-user Teams Calling Plan introduces flexible, usage-based pricing—cutting costs for low-volume callers and giving IT leaders a new tool to optimize their UCaaS strategy. Microsoft recently released Pay-As-You-Go Calling Plans for US-based customers. This is a BIG DEAL for organizations whose users don’t make a lot of phone calls. Pay-As-You-Go plans for Microsoft Teams […]
Preparing for Microsoft 365 Copilot
In our many engagements with Microsoft 365 Copilot, we’re starting to see a pattern of four main steps developing: Minimally Viable Critical Ideal Iterative The steps are progressive, meaning the critical steps are stacked on top of the minimally viable steps and ideal steps are wonderful to execute after, or while progressing through the critical […]
Easily Collaborate with External Microsoft 365 Users
Remember what a nightmare it was for the Griswolds when Cousin Eddie came for a visit? Microsoft Entra ID (formerly known as Azure AD) administrators might feel the same way with the options and headaches that come with managing external identities. The Griswolds were gracious hosts– Directory and data managers can also be gracious hosts […]
A Maturity Model for Collaboration
Discover how your organization measures up across five collaboration maturity stages—from Ad-Hoc to Optimized—and build a roadmap for modern teamwork.
Deciding Between Direct Routing, Calling Plans, and Operator Connect
Learn the pros and cons of Direct Routing, Calling Plans, and Operator Connect in Microsoft Teams. Find the right PSTN option for your telephony needs.
Is Microsoft 365 E5 Worth It?
The short answer… Yes! Microsoft 365 E5 is the “Cadillac” of licenses. It provides the most capabilities and features within the Microsoft 365 ecosystem. That also means it comes with the highest cost. For a lot of organizations, cost is a top factor in determining which licenses to procure—looking past the cost is a challenge.  Microsoft […]
Who Should “Own” an Office 365 Tenant?
Determining the right “owner” of your Office 365 tenant is critical for governance, adoption, and long-term ROI. Learn how the Solution Owner role bridges technical administration and business enablement in the cloud. We periodically get this question—especially from larger organizations with multiple administrators managing Active Directory, Exchange, and SharePoint. The challenge often arises when responsibilities […]
